Frequently Asked Questions

Shipping

What Types of Shipping Do You Offer?

It depends on where you are, but generally, we offer several shipping options, including standard ground shipping, expedited 2-day, and overnight shipping.

We ship anywhere in the contiguous United States, Canada, and the United Kingdom.

How Much Does Shipping Cost?

It depends on what shipping option you choose, and where you live, but you can plan on about $20 for the standard shipping. Expedited and overnight shipping generally costs more. Call or email  us directly if you have any questions about shipping to your area.

Will I Have to Sign for Delivery?

Yes. An adult (21 or over) will have to sign for each order upon delivery.

Do You Offer Discreet Shipping?

Yes. We’re not here to blow up your spot with flashy packaging. All of our orders are delivered in premium packaging to ensure your products, especially fragile glass pieces, stay intact.

However, our deliveries are always discreet and professional.

My Order Arrived Damaged or Didn’t Contain the Correct Items. Help?

No worries. Just contact us and we’ll get you taken care of. We’re proud of our shipping policies, so should something come up, just get in touch and we’ll get it worked out quickly.

Note: Don’t use the items or throw them away until you talk with us!

What conditions must I meet to be eligible for free shipping?

For your order to be eligible for free shipping, it must meet these three requirements:

- The order must be in the total of, or greater than, $500 (USD)

- The order must be shipped to a location within the contigious United States

- The order cannot contain butane products

Payment

What Forms of Payment Do You Accept?

We take most debit and credit cards, including:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Maestro

How Will the Charge Show Up on My Account?

Your billing statement will say you were charged by “XXX.”


Products & Orders

Is There a Minimum Purchase?

No. There is no minimum purchase value.

Do I Need a Prescription to Purchase Your Products?

No prescriptions are needed to order anything we carry.


Returns

What Is Your Return Policy?

You may return unused and undamaged items in their original packaging within 7 days of receipt for a full refund. Contact us first so that we can get it set up.


Other Commonly Asked Questions

Where Are You Located?

Want to visit us in person? Check out our store in L.A:

309 S San Pedro St.

Los Angeles, CA 90013

See it on Google Maps.